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Thank-you for your help. We really appreciate it. You gave us great customer service.
Thanks! |
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| Chris and Sara Middleton |
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Just wanted to say thank you as I have booked my hotels through your web site. The hotels I booked were very well priced and exactly as described and your prompt service was fantastic. I have booked through so many other travel sites but I keep coming back to you as I find your prices to be the best always. Thank you. |
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| David Josua |
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Ladies and Gentlemen from Vietnam Adventures Travel,
Thank you very much for the reservation, organsation and your final interest and your kind wishes for our stay in Vietnam.
Everything went perfectly O.K. (rooms, beds, breakfast and last not least the reception board at the hotel etc.).
Much luck and good interests for Hotels from Vietnam Adventures Travel!
Many thanks coming from Tyrol, Austria! |
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| Dr. Brunner |
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Vietnam Adventures Travel has been a great discovery for us ! Your service is the best on the market!
Sincerely, |
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| Mr. Juhana Tuomola |
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Thank you very much for your fast and efficient intervention about both of my reservations.
This was my first reservation over Vietnam Adventures Travel as before I haven't knew about you, but it is definitely not the last one since you really have great hotel rates and as I have convinced - excellent service.
Best regards to you and whole Customer Service Team. |
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| Igor Traten |
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HAVING LOOKED AT THE HOTEL DIRECTLY THE PRICE IS A LOT HIGHER THAN THE FANTASTIC PRICE YOU HAVE GOT FOR US.
I WOULD LIKE TO TAKE THIS OPPORTUNITY ON BEHALF OF MY GROUP TO THANK YOU PERSONALLY FOR ALL YOUR HELP, AND FOR THE GREAT PRICE. I WOULD CERTAINLY USE THIS COMPANY AGAIN. |
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| GAIL RANSOM |
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I have been very impressed with the service and after care offered by Vietnam Adventures Travel and will definitely make any hotels direct through your company.
regards |
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| Julie |
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Very many thanks for dealing so promptly and efficiently with our case. We will certainly be booking with Vietnam Adventures Travel in the future and will be recommending your company to our friends and associates.
Regards |
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| Robert |
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Thank you very much for your kind assistance with my reservation. I have really appreciated your help a lot.
Thanks again for great customer service! |
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| Erdem |
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Thank you for your help. i'll be sure to recommend your website in future. I really didn't think any website would make an effort for a customer like you did.
Thanks again,
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| Eamonn |
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Thank you for getting back to me with a detailed reply. You are an angel in disguise. I can't "Thank You" enough for going the extra mile to help resolve this issue.
In the future I will continue to book my accomodations and trips through www.vietnamadventurestravel.com and it's because of the customer service you just provided to me. |
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| Todd Curts |
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Thank you for YOUR feedback. It was really nice to get a response. More often than not nothing is heard when comments are made to organisations. |
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| Norm Cheale |
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I thank you kindly for your prompt attention to my inquiry. I must say the Customer Service you have provided has been exceptional and for that reason, will consider using your services in the future.
Again, many kind thanks, |
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| Nancy Stitt |
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Thank you. I would say that the staff at the hotel were very helpful and friendly but the facilities were not ideal for my wife and her condition.
Thank you for your response and I will use your booking service again as you have been responsive, courteous and helpful. |
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| Christopher Luke |
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Many thanks for your welcome email and the news of the refund. We appreciate all your efforts and we look forward to continuing our business with vietnam adventures travel into the future. |
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| Best Wishes, Peter O' Neill |
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I would like to say a big thank you for managing to change our dates for the hotel. I will certainly arrange any future bookings through vietnam adventures travel and will avise my friends to do the same. |
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| Juliet Maxwell |
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Just came back from our trip, and wanted to thank you for everything. It was the first time I dealt with you, and everything went so smoothly, beginning with our initial transaction, to follow-up and customer support, to check-in at the hotel. Thank you for this wonderful experience, and also for the great rates you offer! Will definitely use your services again in the future. |
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| Hala Elbanna |
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Fantastic - thank you very much! What great customer service - many thanks. |
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| Andrea Robson |
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That was the easiest booking and the quickest confirmantion yet. |
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| Steve Silverwood |
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Thank you for your kind service and amazing price! I will recommend your internet site to my colleagues. |
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| Nadine D'Austin |
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Thank you so much for your efforts. I will undoubtedly use your service again and would recommend your service to friends. |
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| Lianne E Hutton |
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I must say I’ve been impressed by your organisation and my complaint did not reflect in any way on your company or team. |
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| Lee Blyth |
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Thank you for your clear and positive reply. This is a superb example of customer care: clear, friendly and solving the problem. |
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| Barry Tomlinson |
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Thank you again, for your help in this matter, it is REALLY APPRECIATED, Also I have referred two friends to your company and they have booked with you. They and we are delighted with the service you provide. |
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| Grant Griffith |
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THANK YOU SO MUCH !!
We were realy getting on our nerves thinking that we might not have a place to stay next monday when we're getting over to Harwich, but now we can because of you, many thanks for your quick helping-out-operation!!! |
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| Yvonne & Daan Valk |
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Thank you very much. I cannot say enough wonderful things about Hanoi Hotel and now the same about Vietnam Adventures Travel. |
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| Margie Schaffel |
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Just a quick note to say thank you for your help in sorting a hotel for my wife and I this last weekend. The hotel was clean, comfortable and the staff were very courtious. We both had a smashing time and your prompt action helped us to enjoy our anniversay.
Once againg thanks for your help. |
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| Graham Rowley |
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Thank you for your efforts. I shall certainly now use Vietnam Adventures Travel services again and recommend to my friends. |
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| David Fry |
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Thank you for the best possible service. I can assure you Vietnam Adventures hotels will be used next time we travel. |
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| Knut Halvorsen on behalf of Helena Hultgren |
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Have just returned from this one night booking. What can I say but thank you - the deal you gave me was superb. Excellent service and an excellent rate - I doubt you could be beaten! I will certainly use you when I next need to travel.
Once again, many thanks. |
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| Graham L Dean |
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I'M JUST WRITING TO SAY HOW PLEASED I AM TO OF FOUND YOU! WE\VE JUST RETURNED FROM A WEEKEND STAY AT VIET HOTEL HANOI. EVERYTHING WAS AS WE HAD HOPED FOR AT SUCH A BARGAIN PRICE. THANK YOU SO MUCH! I HAVE PASSED ON YOUR WEB SITE TO MANY FRIENDS AND WILL PERSONALLY BE USING YOU MANY TIMES IN THE FUTURE!
THANK YOU ONCE AGAIN. |
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| JAYNE HAWKINS |
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WOW! Thank you so much! I appreciate your rapid response and understanding.
Thank you again, I will definitely use your services for my future travel plans. |
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| Summer Schwass |
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Thank you for your 'user friendly' service. I checked a few sites for this hotel and yours was the cheapest and easiest to access. All the information I need was printed on an accommodation voucher so for a nervous traveller like myself I appreciated your help. |
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| Lorna Macivor |
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I have received the hotel voucher. Many thanks for your excellent service, we are delighted. We checked a number of holiday internet booking sights and you really offer very good deals and an excellent service. I look forward to using you again.
Once again, many thanks. |
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| Keith Wood |
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Yes, I received my voucher with the change of my reservation to March 23 for 3 nights for a triple room at Hotel Pacific Prince Hanoi. Your service so far has been excellent and your "My Bookings" page very easy to use. I easily made the change request on my reservation there and within 30 minutes received this confirmation. As a first time user of Vietnam Adventures Services, I must say I am very impressed!
I plan to use your services for new additional books during this trip which will include Ho Chi Minh City. |
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| Luna Musselman |
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Thanks for confirming our booking for January. I was very pleased with the rates offered as well, quite a bit cheaper than our travel agent quoted so that was great. |
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| Peter and Jennifer Arnold |
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Thank you for the prompt feedback. It's a pleasure to book hotels and tours through your company. |
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| Viivi Verrev |
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Many thanks for speedy confirmation emails and I have printed the hotel voucher. I shall certainly be using your site again and have recommended it to friends. |
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| Eileen Maloney |
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This is my first time using vietnamadventurestravel.com But if everything works out smoothly, I will be a permanent customer! So far, this whole process has been easy and my experience excellent.
Thanks! |
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| Shazia Iftkhar |
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I HAVE USED YOUR SERVICES ON A COUPLE OF OCCASIONS BEFORE FOR GROUP BOOKINGS AND HAVE BEEN VERY HAPPY WITH YOUR RECOMMENDATIONS. |
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| Sabrina Swift |
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If there is someone I am not disappointed with, is your company.You have been professional at all times, and your customer services dpartment is Superb.
Thanks once again. |
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| Patricia Cosio |
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Thank you so much for all your help. Your services are aces. I will use your service again for you being so nice and helpful. When you receive this, forward this email to your management and admistrative departments. They need to know how good of an employee you are. |
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| Don Damron |
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Thanks again for your update. I can't tell you how pleased and happy that you have sorted this out so quickly. I am so grateful for how you have handled this issue, so quickly and pleasantly. As I have already said, I would be pleased to use your booking service again for accommodation if ever the need arises, your customer service has been fantastic.
Thanks heaps again. |
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| Melinda Salomons |
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I would like to thank you so much for your help with our reservation and for such Impressive service from beginning to end. we wish you continued success in all that you do. thanks again and i promiss you to tell people about the excellent service i have never seen before. |
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| Saleh Benkuddah, Saudi arabian airlines. jeddah- saudia city |
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Thank you for your 'user friendly' service. I checked a few sites for this hotel and yours was the cheapest and easiest to access. All the information I need was printed on an accommodation voucher so for a nervous traveller like myself I apprecited your help. |
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| Lorna Macivor |
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I thank you for the modification you've done to my booking. You guys really provide a great service. Emfehlungswert! |
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| Justin Witten |
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You have been most helpfull with this group. I look forward to be contacting you again in due course when we are in need of a group assistance. |
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| Ole Sorensen |
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You are an absolute star, and have made a hugely positive impact on how much we will enjoy this trip! I hope your Management appreciates you because people like you who provide such high service standards, are very hard to find!
Thank you once again for all your help and for going that extra mile! |
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| Janine Roxburgh |
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Thank so much for your atention. We enjoyed our holiday with your agency and we are sure the next holiday we will booked with you.
Thank you very much. |
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| Alejandra Calvo Arruti |
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I want to thank you for all your help and patience with regards to my bookings for Vietnam. Be assured I will be back to use your service again. I have recommended your web site to many of my friends for the quality of your service and the room rates you always seem to have the best. |
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| Elizabeth Kettlewell |
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We would both like to thank vietnamadventurestravel.com for all the help that has been given to us over the last few days. We will certainly use you again and we have no hestitation in recommending you to all our friends. Happy Christmas to you too, |
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| Vicotria and Alastair |
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Thanks a lot for your prompt reply. It is my intention to keep on using your good services, since it proved to be efficient. Merry Christmas and a very good new year. |
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| Eduardo Thiago |
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Wow, you guys are fantastic. I will not hesitate to use you again for my business travel. i will also recommend you to our internal travel office. thanks again. |
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| Tim Joyce Consultant |
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I am always sceptical about paying in advance but I am very impressed with the service I received. I had to amend my booking and this was dealt with very promptly. Although I e-mailed the amendment on Christmas eve I received my refund on my credit card on Christmas Day. The whole process only took 1 e-mail. This is excellent service and I will certainly recommend you in future.
Thank you, we had a wonderful time. |
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| Catherine Crearie |
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We just wanted to write to say thank you for organising our hotel stay in Hanoi. We had a wonderful time and the hotel was extremely good. We looked at their 'in-house' literature and we can’t believe you were able to get is so cheaply for us. We are certainly going to use your services in the future and we are e-mailing your details to all our friends.
Thank you once again for all your help. |
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| Neil and Gaynor Street |
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Thanks so much for following up on my issue and resolving it quickly. Because of your quick response and your explaination of the problem. I will definately use your travel services again. Once again, thanks for your help. |
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| Mark Robinson |
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This is a very quick message to thank Vietnam Adventures-Travels for its first rate service. i always use your hotels and you guys are the best on the net at what you do. your hotel information is always very accurate and on occasions where we have had to cancel, your service once again has been immediate and no-nonsense Dr Umair Masood. well done to all your staff and keep up the good work. |
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| Dr Umair Masood |
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Very many thanks for your help. I am very impressed with customer care and will happily recommend and use your services again. |
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| Aimi Barker |
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Thank you. I wanted to let you know that I really appreciate all your help and how nice and polite you were....not very many people in customer service are. Thanks again! |
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| Sincerely, Katherine Thompson |
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We booked hotels with yourself, the Viet Hotel in Hanoi and also the Que Huong - Liberty in Ho Chi Minh for five of us. I have been meaning to e mail you sooner, to say thank you so much.
Both the hotels were outstanding, of a very high standard, excellent price and the staff at both were a credit. You were extremely helpful and efficient in organizing this for us and I cannot put into words how impressed we were with your customer service and standards. |
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| Naomi Hughes |
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My family and I have just returned from Hanoi in Vietnam (booked through yourselves). We had two rooms for four nights and were made very welcome. The hotel provides good service, an excellent breakfast and well furnished rooms with safes included. We are already looking at booking through you again and $ for $ this was every bit as good as priceline - the main differences being tax included and I choose the hotel. Many Thanks for a great service. |
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| Peter Metcalfe |
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Thank you so much for the really excellent service you provided us with. Having never booked a hotel reservation online previously, I was worried about security issues around payment etc. however your staff made everything extremely easy. And I'm impressed how you can squeeze the prices that much.We will highly recommend your company to friends and use you on future trips.
I checked a number of other sources and vietnamadventurestravel.com rate of $45/night at Viet Hotel was better than any of the other's best discounted rate. The hotels were excellent, check in and out was made so easy, and your sales department was so helpful and responsive to any question we had. Thank you for helping to make our trip so enjoyable and easy. I will use your service again. |
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| Eduardo Borensztein |
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Just a brief note. In all of years we have used the internet for reservations, I can't recall ever working with anyone so responsive and pleasent. I think it refects very well on you, your character and you abilities, to handle such a minor request with such professionalism. Again, thank you for your help. |
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| Steve Pleva |
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I really liked your service, we have never used the Internet before in making hotel reservations and were extremely happy. The price is significantly lower than I was able to get otherwise, and your service has been superb. Thanks again. |
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| Lydia Matesic |
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I wanted to take a minute to let you know how very pleased we were with the service, prices, and hotels we arranged through vietnamadventurestravel.com on our trip to Hanoi, Vietnam this winter.
In addition to my several questioning e-mails while I was trying to choose hotels, we even called vietnamadventurestravel.com from Australia to change accommodations. Each contact I had with your personnel was especially helpful, and a young man who called us in Melbourne with information was professional, and your folks seemed truly interested in making the trip work the way we wanted it to. They were willing to make an extra effort to be sure all details were accurately and efficiently taken care of. This was my third experience booking hotels through the internet; each has been just fine, but I am now committed to trying to continue to book through your website. My husband and I are teachers; we often travel in the winter, as do many of our friends. We will be using you again next year and we will be recommending you widely. |
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| Nancy Menchhofer |
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I tried Vietnam Adventures Travel Website for the first time and got several search results, including one for an upscale hotel in Hanoi for only $25/night (Pacific Prince Hotel). It was nice to have the extra money to spend on some great food and on shopping. Next time, rather than spending all that time doing research, I am confident I can trust vietnamadventurestravel.com and just go there for the best price...Thank you |
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| Fran Roux |
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Thank you for your prompt and efficient service, and for the excellent discount on the price of the hotel. We are thrilled! |
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| Paul Bradshaw |
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Thank you so much for your advice. You gave me a satisfactory service. It is difficult to find an honest reservation service and we were worried at first, but everything went very well and we were very happy with the hotel and the price. No doubt, I will use you again |
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| Jim Morse |
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Thank you so much for updating my new request quickly.
Again, I appreciate your kind and quick support.
We're looking forward to staying the Nam Hai Hotel soon with great enthusiasm. |
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| Mika Mamizuka |
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Thank you for all your help. You were even helpful when I canceled, and the downpayment was back on my credit card asap. Really appreciated your service and low rates. I will be booking with you again. Thank you. |
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| Kirsty |
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Thank you very much. I do wish to let you know that I had a very pleasant experience, booking my reservation through you. Your reservation agents have been very courteous and helpful AND efficient. This means a lot to me, and I will not hesitate to use your services again in the future, or recommend you to others. |
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| Adil Mehta |
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Dear Nesli,
Thank you for the prompt response and notification. I appreciate your help. Best regards, |
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| Sonia Meskin |
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Thanks for your assistance. Our hotel in Hanoi was amazing and completed a wonderful trip abroad. I was probably more estactic than most as our savings were more than half of the normal rate of the room. I must admit that I was skeptical about booking with you because I thought the price was too good to be true...glad i trusted my instincts. :)
Thanks. |
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| Marcia attymburton |
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I wanted to thank you all for doing such a great job. I had booked through you folks back in December for the same hotel and everything went perfectly. My friend and I are hoping to get back to Vietnam in the spring. We will absolutely book through you again. |
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| Mary S. Pothier |
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